National Park Portal

Airband

How the Service Works 

How does Airband deliver broadband?

A small device (smaller than a satellite dish) attached to the outside of your property picks up the broadband from a transmitter on our local network. A discreet cable is run into your house in a similar way as from a satellite dish. You can then connect your computer directly or connect a router as you would do from broadband via your telephone.

Do I need a phone line?

No, you don’t need a phone line to connect to Airband. Airband is brought to your home via a small receiver on the outside of your house that picks up a wireless signal.

Can I get my phone line through Airband?

Yes, as our service doesn’t need a telephone line you can save money on line rental charges by moving your phone to run over the Internet as well as your broadband. To benefit from a promotional offer from Vonage phone 020 3476 0148.

Can I use more than one device on the Internet at the same time?

Yes, you can connect many devices at a time via a wireless router. You can buy one online or from suitable high street shops.

Can I use Sky TV?

We can’t provide Sky TV but you should be able to use it via our broadband connection – we would advise checking with Sky directly first to see if it is compatible with cable broadband technology.

Can I use my Playstation or Xbox on Airband?

You can use gaming consoles as with any broadband connection. It might be worth bearing in mind that gaming uses high levels of data so you will need to check the data allowance you have purchased.

Can Airband connect two of my buildings?

Airband can provide a wireless link to connect two buildings together. This is a much cheaper option than running cables.

Isn’t Airband just the same as satellite?

A satellite system bounces the internet signal up to space and then back down to a dish on the side of your house. Fixed wireless broadband, however, gets its signal from a transmitter site within sight of the property, meaning there is no latency on the connection. Fixed wireless therefore benefits from fast speeds and can be used for both telephone services and gaming.

 

Installation Process

How big is the radio on the outside of the house?

It is about the size of a 1 litre milk carton so is much smaller than a satellite dish.

How long will the installation take?

Once we receive your order we will contact you to arrange a date for one of our engineers to visit you and carry out a survey to install.

The time between ordering and survey to install can be up to six weeks depending on how busy our engineers are when you place your order. However, during quieter periods we can usually book an engineer to visit you within a week or two of you placing your order.

Will the engineers need to come inside the house?

Yes, the engineer will need to have access to the inside of your property in order to carry out your installation.

Can I decide where the radio will be put up?

The radio will need to be put up in line of sight to the transmitter in order to get a signal to your property but the installer will discuss this with you before any work is carried out.

Do I need to be home when the installation takes place?

Someone needs to be present when the installation takes place. We will also take a signature (from someone over 18) to ensure that you are happy with the service you‘ve received.

Will Airband set up the router and internal network?

No, Airband are solely responsible for the internet connection to your property, we are not responsible for your internal network.

Are the waves through which we will receive the internet a health hazard?

There has been considerable research done into this question and all the evidence has shown that there are no links between the radio waves and problems with health. In fact in a study by WHO they found that the body absorbs up to 5 times more of the signal from FM radio and television than from fixed wireless base stations such as Airband will be using. To find out more visit their report at https://www.who.int/peh-emf/publications/facts/fs304/en.

 

COVID-19 Info

Whilst measures to contain COVID-19 continue to evolve, CDS will attempt to maintain a Business As Usual approach, though there may be some unavoidable impact on our ability to respond to queries.