My property is shown as live (green) yet my internet service provider tells me service isn’t available. Which is correct?
There could be several reasons for this. Postcodes can be served by numerous cabinets and sometimes the information we hold shows a property connected to a live cabinet when it is not. The only way to check which cabinet you are connected to is to enquire with your internet service provider.
Please also note that sometimes cabinets can be built without being made live immediately. The network has to be commissioned and added to the databases and often this process takes a month or more. Some ISPs get the updated database information quicker than others and it may be that neighbours can order from their ISP before you. In some instances ISPs do not offer fibre services or will not in a particular area; some residents might like to consider changing suppliers if their existing ISP cannot provide them a service.